Find out how to adjust claims quickly

SO WHAT HAPPENED?
A certain company from the manufacturing industry ordered overprints for packaging. As a result of a mistake made by an employee of our client, who set the distance between consecutive overprints incorrectly, the image was shifted by one centimetre. Each consecutive overprint was in the wrong place, shifting in cumulatively. Consequently, automatic cutting of the material was impossible. This meant hiring extra employees to work a 3 shift system for the next 3 weeks.
The amount of the original claim against our client was PLN 250,000-260,000.

HOW DID WE SOLVE THE PROBLEM?
As a result of the actions undertaken by REMA BROKER Sp. z o. o., in cooperation with our client and the insurance company with which the client had concluded a civil liability insurance policy related to its business activity, we could carefully analyse the grounds for the claim. We undermined certain arguments and managed to negotiate a claim amount that was a third of the original amount.

WHAT WAS THE RESULT FOR THE CLIENT?
The final claim amounted to PLN 85,000. This was paid in full from the civil liability insurance policy related to our client’s business activity.